Refund & Cancellation Policy
Last updated: September 2026
1. Plan billing
Paid plans (Pro, Business) are billed upfront for the duration shown at checkout (currently 30 days). Plans do not renew automatically - you choose when to purchase or upgrade again from the Billing page.
2. Refund eligibility
Because plan usage (sessions and messages) is available immediately upon payment, we generally do not offer refunds once a plan has been activated. If you experience a technical issue that prevented you from using the service you paid for, contact us within 7 days of payment and we will review it in good faith.
3. Failed or duplicate payments
If a payment was deducted but your plan was not upgraded, or you were charged more than once for the same upgrade, contact us with your order ID and we will investigate and refund any confirmed duplicate or failed charge within a reasonable time.
4. How refunds are processed
Approved refunds are issued back to the original UPI payment method via ZapUPI, and typically reflect within 5-7 business days depending on your bank.
5. Cancellation
Since plans are one-time purchases rather than recurring subscriptions, there is nothing to "cancel" - simply don't purchase another cycle. Your account and any remaining plan quota stay active until the plan's expiry date shown on your Billing page.
6. Requesting a refund
Contact us via our Contact page with your account email and order ID, and we'll get back to you.